1. Introduction
Lenro Labs Pty Ltd (ABN 98 697 740 346, ACN 697 740 346) is committed to protecting the privacy of individuals whose personal information we hold. This Privacy Policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.
This policy applies to all personal information collected, held, used, and disclosed by Lenro Labs Pty Ltd in the course of conducting our business, including through our website at lenrolabspty.site.
2. Types of Personal Information We Collect
We may collect the following types of personal information:
- Name, email address, and contact details provided through enquiry forms or email correspondence
- Business name, job title, and company affiliation where relevant to service delivery
- Information provided in the course of laboratory service engagements, including sample submission details
- Website usage data collected through cookies and similar technologies (see Section 6)
- Any other information you voluntarily provide to us
3. How We Collect Personal Information
We collect personal information through the following means:
- Directly from you when you submit an enquiry, request a quote, or engage our services
- Via email correspondence with [email protected]
- Through our website when you complete contact forms or browse our site
- From third parties where reasonably necessary for service delivery and you would reasonably expect us to collect information in this way
4. Purpose of Collection and Use
We collect and use personal information for the following purposes:
- To respond to your enquiries and provide requested services
- To process and manage laboratory testing engagements
- To communicate with you about our services, results, and related matters
- To fulfil our legal and regulatory obligations
- To improve our services and website functionality
- To maintain records required for business and legal purposes
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a directly related secondary purpose that you would reasonably expect, unless you consent or we are required or authorised by law to do so (APP 6).
5. Disclosure of Personal Information
We do not sell, rent, or trade personal information to third parties. We may disclose personal information to:
- Service providers engaged to assist in our operations (e.g., IT hosting), who are bound by confidentiality obligations
- Regulatory bodies or law enforcement agencies where required or authorised by law
- Professional advisors for the purpose of obtaining legal or accounting advice
6. Cookies and Website Data
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.
We do not use third-party analytics or advertising tracking services that collect personal information across multiple websites.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). These measures include:
- Secure storage of digital records with appropriate access controls
- Restricting access to personal information to authorised personnel only
- Regular review of our information handling practices
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with APP 11.
9. Your Rights Under the APPs
Under the Australian Privacy Principles, you have the right to:
- Access personal information we hold about you (APP 12)
- Request correction of personal information that is inaccurate, incomplete, or out of date (APP 13)
- Complain about a breach of the APPs by our organisation (see Section 10)
To exercise any of these rights, please contact us using the details in Section 11.
10. Complaints
If you believe that we have breached the APPs or mishandled your personal information, you may lodge a complaint by contacting us at [email protected]. We will acknowledge your complaint promptly and endeavour to resolve it within 30 days.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contact Us
For all privacy-related enquiries, requests for access or correction, or complaints, please contact:
Lenro Labs Pty Ltd
Email: [email protected]
ABN: 98 697 740 346
ACN: 697 740 346
Western Australia 6028
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.
Effective date: 1 January 2026